Shop Policies, Delivery & Returns
The time I need to prepare an order for shipping varies. I usually complete your custom portraits within 1-2 days and if there is any delay to this I will let you know immediately.
Estimated shipping times
United Kingdom 1-2 business days
United States: 5-10 business days
Europe: 4-7 business days
I'll do my best to meet these shipping estimates but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
Contact me within 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items cannot be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
PLEASE BE AWARE THAT DEPENDING ON THE IMAGE SIZE CHOSEN SOME CROPPING MAY OCCUR
8 x 10 inches 8 x 10 inches
A4 Print 8.27 X 11.69 INCHES
A3 size print measures 11.69 x 16.53 inches
A3+ size print measures 13 x 19 inches
8 X 10 Print Matted finished size is 12 x 10 inches
A4 Print Matted finished size is 14 x 11 inches
Paper size guide here:
Photo size guide here: