© 2019 Fox & Owl Designs

Shop Policies, Delivery & Returns

Shipping

 

Processing time

 

The time I need to prepare an order for shipping varies. I usually complete your custom portraits within 1-2 days and if there is any delay to this I will let you know immediately.

 

Estimated shipping times

United Kingdom 1-2 business days

United States: 5-10 business days

Europe: 4-7 business days

 

I'll do my best to meet these shipping estimates but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

Returns & exchanges

 

Contact me within 7 days of delivery

Ship items back within: 14 days of delivery

 

I don't accept cancellations

But please contact me if you have any problems with your order.

 

The following items cannot be returned or exchanged.

 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Picture Sizing

PLEASE BE AWARE THAT DEPENDING ON THE IMAGE SIZE CHOSEN SOME CROPPING MAY OCCUR

8 x 10 inches                                                           8 x 10 inches
A4 Print                                                                    8.27 X 11.69 INCHES 
A3 size print                                                            measures 11.69 x 16.53 inches  
A3+ size print                                                          measures 13 x 19 inches 
8 X 10 Print Matted                                                finished size is 12 x 10 inches
A4 Print Matted                                                      finished size is 14 x 11 inches

 

Paper size guide here:
https://www.papersizes.org/a-paper-sizes.htm

 

Photo size guide here:
https://www.picmonkey.com/standard-photo-print-sizes
 

  • Black Pinterest Icon
  • Black Facebook Icon
  • Black Instagram Icon